Privacy Policy

1. Information we collect

We collect the following categories of information:

• Contact details — your name, mobile number, email address and mailing address when you fill out a form, book an appointment, message us or visit the store.
• Item photos and descriptions — photos, descriptions, condition details and pawn ticket images you send us so we can review your item or request.
• Transaction and appointment information — offers, purchases, sales, pawn and pawn ticket records, payment method, appointment dates and times, and the identification details New York City requires secondhand dealers to record for each transaction.
• Device and analytics information — your browser and device type, IP address, pages viewed, the page that referred you, and similar usage information collected through cookies and analytics tools.

2. How we use your information

• To review your items and prepare offers.
• To schedule, confirm and remind you about appointments.
• To complete and record purchases, sales, pawn transactions and pawn ticket services.
• To send transactional messages such as reminders, receipts, payment status updates and sign-in codes.
• To answer your questions and provide customer support.
• To meet our legal, licensing and law-enforcement reporting obligations.
• To keep our website and accounts secure and to understand and improve how our website is used.

3. How we share your information

We do not sell personal information. We share information only as needed to run our business and meet our legal obligations:

• Service providers who work on our behalf, such as website hosting, email and text message delivery, payment processing and analytics providers. They may use your information only to provide services to us.
• Law enforcement and regulators, including transaction reporting to LeadsOnline as required of New York City secondhand dealers.
• When required by law, court order or legal process, or to protect the rights, property or safety of our customers, staff or business.
• A business partner involved in a service you ask for, such as the shop holding a pawn ticket you ask us to help with, only as needed to provide that service.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

4. Text messages (SMS)

If you give us your mobile number and agree to receive text messages, Wavey Cash may send you transactional text messages, including:

• Appointment reminders
• Payment due-date reminders
• Receipts
• Payment status updates
• Sign-in codes

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. You can opt out anytime by replying STOP to any message, or by contacting us at deals@waveycash.com or (646) 943-9022. Agreeing to text messages is not a condition of any purchase or service.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

How customers opt in is described on our Text Message Consent page.

5. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager and the Meta Pixel, to understand how visitors use the site, measure the results of our advertising and keep the site working properly. These tools may collect device and usage information as described above.

You can block or delete cookies in your browser settings. You can also learn more about Google's practices at policies.google.com/technologies/partner-sites, and manage Meta ad preferences in your Facebook or Instagram account settings. Blocking cookies may affect how some parts of the site work.

6. Data security

We use reasonable administrative, technical and physical safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep transaction records for as long as the law requires — for secondhand dealer records, typically at least three (3) years — and other information only as long as we need it for the purposes described here.

7. Your rights and choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your information, unless we must keep it to meet legal or record-keeping obligations.
• Stop text messages at any time by replying STOP.
• Control cookies through your browser settings.

To make a request, contact us using the details below. We may need to verify your identity before responding. Our services are intended for adults 18 and older.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

9. Contact us

If you have questions about this Privacy Policy or your information, contact: